Refund Policy
Return & Shipping Policy – Eleanor’s Wardrobe
Please read this policy carefully. By placing an order with Eleanor’s Wardrobe, you agree to the terms outlined below.
Returns
Return Period
If something doesn’t feel right, you may request a return within 30 days of receiving your order.
After this period, we are unable to offer a refund or exchange.
Return Conditions
Returned items must be in the same condition as received:
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Unworn and unused
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In original condition and packaging
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Free from signs of wear, washing, or damage
Items where hygiene is relevant must be clean and unused before initiating a return.
Non-Returnable Items
For hygiene reasons, certain items cannot be returned. These include, but are not limited to:
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Underwear
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Hosiery
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Other personal or hygiene-sensitive items
Return Process
To request a return, please contact us by email at:
Please include the following information:
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Your order number
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The reason for the return
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A photo of the product (required if the item is damaged or incorrect)
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Your contact details
Our team will review your request and provide clear return instructions.
Refunds
Once your return has been received and inspected, you will be notified by email regarding approval or rejection.
If approved, your refund will be processed and applied to your original payment method within 30 days.
Delayed or Missing Refunds
If you have not received your refund after 30 days, please first check with your bank or payment provider.
If the refund is still not visible, contact us at info@jouwstore.com and we will assist you.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service, as we cannot be held responsible for return shipments lost in transit.
Returns are shipped to our international fulfillment partner.
Return shipping costs typically start from USD 30 and are payable by the customer.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately.
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We will arrange a replacement at no additional cost
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If an issue occurs again with the replacement shipment, a full refund will be issued
Order Cancellations
Orders cannot be cancelled once placed.
Our processing system begins automatically after purchase to ensure timely handling.
Shipping & Delivery Information
Below is an overview of our average delivery timelines.
Processing Time
Orders are processed within 1–3 business days.
Orders placed on weekends or public holidays may take slightly longer.
Delivery Time
Once shipped, delivery typically takes 6–12 business days.
In some cases, delivery may take up to 30 days, depending on order volume, global delays, or holidays.
Placing an Order
Ordering from Eleanor’s Wardrobe is simple:
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Select your item and click Add to Cart
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Review your cart and proceed to Checkout
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Enter your shipping details and confirm your information
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Complete your payment
Payment Methods
All payments are securely processed using SSL encryption.
We accept major credit cards, including Visa and Mastercard.
Free Shipping
We offer free shipping on all orders, with no minimum purchase required.
Order Fulfillment
To maintain fair pricing while preserving quality, orders may occasionally be shipped in consolidated batches once a minimum volume is reached.
This approach allows us to operate thoughtfully and reduce unnecessary environmental impact.
We appreciate your patience and understanding.
Please Note
During periods of high demand or seasonal volume, delivery times may be extended.
We always aim to dispatch orders as quickly as possible and will keep you informed if delays occur.
If you require expedited handling, please contact us at info@jouwstore.com, and we’ll gladly explore available options.
Contact
For any questions regarding returns or shipping, please contact us at: